From the President’s Desk
I sure hope your office and/or home-office air conditioning units are kicking out some cool air. It is much needed this time of year. In case you haven’t noticed, we kicked-up our MAXcore feature set since our last edition of the Voice:
- Call Summary report now includes a roll-up report which includes call details for every selected extension on a single worksheet.
- Extension and User scheduled reports can now include exts/users from multiple groups.
- MAXcallcommand call center now includes an Agent report which shows the multiple queues which the agents had joined.
- Single-click blacklisting has been added to the phone number call log.
- Users can now access multiple Group Directories on their phone display via their device Directory button.
Feel free to reach out to customer care to schedule a discussion or demo of these new features…or just to review your current services design. We’re happy to help.
And to follow-up on a topic mentioned in our spring newsletter… are you guys watching what those Phillies are doing? With the Yanks and O’s in a battle for the best record in the MLB. You Nats, Mets, and Bucs fans should stay optimistic, wild card race is wild right now.
Be safe. Enjoy your summer.
FINANCIAL LITERACY MONTH: APRIL
April was Financial Literacy Month in the U.S., celebrated every year since the official declaration from The Congress in 2004. The intent is to raise public awareness about the importance of financial education and the serious consequences that may be associated with a lack of understanding about personal finances. We are noting a few tips below for financial literacy:
- Set Realistic Budget: Assess your income and expenses to balance your payment of bills, investment for the future
and savings for emergencies. - Review Credit Reports: The Fair and Accurate Credit Transactions Act gives every consumer the right to a free credit
report annually. Review your credit reports for accuracy, identify errors and report suspicious activity. - Access free resources: A few free resources to guide your financial journey –
- Consumer Finance Protection Bureau’s Spending Tracker for your spending trends.
- Cash-flow Budget Tool helps you to plan your short-term finances.
- Money Smart Financial Education Program from The Federal Deposit Insurance Corporation.
- MyMoney.gov can enhance your financial skills through interactive games, podcasts, and game-based learning.
Vantage Ventures
MAGIC Golf Event
Vantage was a proud sponsor of the 4th Annual MAGIC (Making A Great Investment in Children) golf tournament, held May 20th in Bucks County, Pennsylvania. We have been associated with MAGIC since its first event. The event has been a successful fundraiser over the years with the proceeds making a huge difference to the betterment of children and families in need.
HLA NJ
Vantage attended the annual conference of The Health Leaders of New Jersey (HLA NJ) in Atlantic City, NJ, held June 5th – 7th. It was a good start to summer, catching up with customers and meeting new prospects and partners.
Voice of a Vantage Customer
Our Vantage team remains committed to providing our customers with the best-in-class communication services. We have always taken pride in our “dial 611, all calls are important” approach which has been presented by our customer service team over the last two decades. So, it was gratifying to receive the below testimonial from our valued customer, Advantage Financial Federal Credit Union:
We have been with Vantage Unified Communications for close to 2 years. Prior to acquiring phone services and equipment from Vantage, we tried three other vendors over a 5-year period. Compared to Vantage, the others should not be in the phone service business due to their sub-standard product and service. Too many outages and it was difficult to reach assistance personnel.
NOT the case with Vantage. If you’re seeking a phone system that is robust and reliable, look no further. Vantage has satisfied our needs so well that we signed a 5-year contract because we believe in the service and the personnel. We have had, possibly, one very temporary outage whereas with our previous vendor(s) we had multiple outages that put us out of business for at least a day. We have offices in Washington, Brooklyn, Albany and Philadelphia in the Department of Veterans Affairs’ Hospitals and Administrative offices. We cannot afford to be out of phone contact with our members- U.S. Veterans – and Vantage has excelled in maintaining our service connections.
Any of our staff can call Vantage’s Help line and receive quick answers and friendly service. We have had no complaints from the staff about the responses from Vantage.
We highly recommend Vantage Unified Communications.
TERRENCE PINDER
VP of Technology
REFER A FRIEND – REAP A REWARD!
Email customerreferrals@vantageunified.com to refer any company who could benefit from our hosted VoIP business solutions. We will issue a credit to your Vantage account in an amount equal to 1 month’s service fee of the referred, new Vantage client (up to a max of 5 months credit). We also award the referring individual* with an Amazon gift card of $25 – $250, based on size of the referred new customer.
*Of course, any award to a member of your staff must be approved by your management.
