From the President’s Desk
We’re here to help. As you know, our Communications Concierge team is ready to provide live, timely support to address any of your day-to-day communications needs. You may not be aware that our team also stands ready to review your current communications design to make sure Vantage is satisfying your evolving telephony goals. Feel free to request a 20-minute call to discuss your current call flows, use of MAXcore’ s flexible schedules, hunt groups, call reporting, mobile apps, Teams AddVantage, or even our MAXcallcommand contact center offering. Need a refresher training session, remote or at your office, give us a call.
Likewise, have questions regarding your current service term or your eligibility for one of our newer rate packages? Give us a call. Let’s schedule a few minutes to discuss how Vantage can help you achieve your business goals.
And as always…thank you.
Feature FAQs
What is an Auto Attendant?
The system can answer your incoming calls, if desired, with your customized company (office-hours and office-closed) greetings, and also:
- Provides callers with a directory of options and services such as dial-by-name, dial-by-extension, and call routing to departments (sales, service, marketing, etc.)
- Allows auto-adjustments based on time of day and day of week – as per your business operation’s needs.
- Enables easy management through the web-portal to support bad-weather or other unplanned office closings
How are Hunt Groups useful?
Hunt groups are used to distribute incoming calls across multiple extensions or agents based on specific rules. They’re essential for improving response times, sharing call load, and ensuring no calls go unanswered. Our clients usually create ‘Hunt Groups’ for their Sales Team, Customer Support, Front Desk, etc.
Do you offer 3rd Party (CRM) Integration?
Yes, Vantage customers can leverage their existing CRM licenses to connect with customers, prospects and other contacts readily from the CRM using VantageCRM. VantageCRM integrates Vantage VoIP with the CRM you are using daily to enable, click to dial from any account / contact / opportunity / lead or campaign. Employees can refer to the background for every call by pulling the relevant record from the CRM directly, automate call event logging, record calls, attach notes and schedule follow-ups. Such automation of workflows, redundancy of tasks, and streamlining of work have cut time and costs for our customers, improving the experience for both their customers and their employees, equally. The company can retrieve real-time user activity reports for all employees from any location at any time. Our most popular CRM integrations are:
- VantageForce (Vantage VoIP +Salesforce)
- VantageHubS (Vantage VoIP + HubSpot)
- VantageSugar (Vantage VoIP + SugarCRM)
How do Voicemail Transcripts work?
All voicemail messages are sent to your email “inbox”, for instant review and prioritization from your laptop or handheld device. Read the transcript of the voicemails to decide the urgencies, saving you time.
What is Direct In Dial (DID)?
Every Vantage VoIP user gets a direct phone number – faster call delivery to the intended recipient, reducing the workload of the front-desk. This facilitates individualized call routing and can be managed by the specific user and/or administrator.
Vantage Ventures
Delaware Valley Legal Expo, 2025
Established in 1885 to professionalize the county’s practice of law, the Montgomery Bar Association (MBA) is one of the oldest US bar associations, representing over 2,000 legal professionals, making it the third largest bar of Pennsylvania. MBA aims to uphold legal and ethical standards in the legal community and continues its long-standing tradition of service to its members and the community.
The Delaware Valley Legal Expo ranks among the largest and longest-running trade shows for legal professionals in the USA. It provides a great opportunity to network with lawyers, legal administrators, paralegals, IT staff, and other key personnel from law offices in Montgomery, Bucks, Berks, Chester, Delaware, Lehigh, Philadelphia, and surrounding counties. Vantage was thrilled to sponsor and attend this event on a repeat from last year.
Summer BBQ 2025 @ Vantage
As the rain showers and thunderstorms interweaved between the heat waves of summer, Vantage got together for their summer barbeque on June 26th. Doug sizzled up the grill with tasty meat for the patties and burgers and others bought in home cooked dishes which were a delight to the taste buds. The games and chatter added to a great day out in the sun.
Refer a friend, reap a reward!
Email customerreferrals@vantageunified.com if you know any company who could benefit from our VoIP business solutions.
For your referral, we will credit your Vantage account with an amount equal to 1 month fee of the referred, new Vantage client (up to a max of 5 months credit). We award the referring individual with an Amazon gift card of $25 – $250 (based on the size of the referred). The individual has to be approved by your management to qualify for the award.
