From the President’s Desk
As communications technologies advance…so do the tactics and schemes carried out by malicious actors. It’s more than the unwanted inbound phone calls selling you health coverage, funeral benefits, or lower energy rates. You need to be aware of attacks on your data. Attacks on your bank account and IRA. And attacks on your business.
Would-be criminals exploit everyday digital tools like email, texts, social media, and more recently, artificial intelligence. They look to deceive victims…your staff…into creating an opening for access to your network and systems. Common scams include phishing emails that impersonate trusted 
companies or co-workers, attempts to click on an attached file, and fake tech support calls. Many of which attempt to create a heightened sense of urgency to entice victims to act quickly (without appropriate review, thought, or consultation with IT resources).
Awareness and education are essential defenses. Implore your staff to verify sources, avoid clicking suspicious links, use strong passwords, and keep software updated. Protecting against scams involves practicing simple but consistent security habits. Common measures include verifying the identity of senders before responding to emails, closely reviewing sender information (accuracy of address, consistent naming convention, correct spelling), avoid clicking on attachments or unknown links, and verifying the identity of callers. In the absence of 100% certainty, consult your trusted IT resource. And of course, keep devices, apps, and security software updated to help block known threats.
Reach out to your trusted technology advisor or IT support resource to review the measures you are currently enforcing, or those you should be undertaking. Protect your data and yourselves.
ARE YOU TAKING ADVANTAGE OF ALL THAT VANTAGE HAS TO OFFER?
- Call reporting – individual stats, group calling info, and phone # data
- Web-based admin – quickly adjust services 24x7x365
- Real-time visibility – user status, call info, available/busy, device use
- SMS – texting using your ‘office’ phone #
- Automatic failover – power outage or loss of internet, calls route to your back-up device or number
- Scalability – increase or decrease services to meet current needs
- Unlimited support – which includes “how do I…” and individual or group training sessions
- AddVantage Mobile – turn your mobile phone into your business phone
- Teams AddVantage – make/receive external calls via your MS Teams dialer
- Remote worker support – 4-digit dialing & transfer, real-time visibility regardless of location
- MAXcallcommand contact center – advanced call queueing and distribution, with detailed reporting
- AddVantage Desktop and Portal Webphone – turn your laptop or home pc into your business phone
- Mobility suite – calls will find you no matter your location
- Mobility; AddVantage Mobile for IOS and Android, AddVantage Desktop for Win and Mac
- MAXcore built-in webphone, Simultaneous Ring
- Teams AddVantage – inbound & outbound calling to/from external parties via your Teams dialpad
- MAXcallcommand Contact Center Services; dynamic call routing based on real-time agent availability & call flow rules, multiple call distribution & queueing methods, real-time view of call center activity, call monitoring, call recording, and in-depth queue & agent reports
- 3rd-Party (CRM) Integrations; Salesforce, HubSpot, GoHighLevel, more
- SMS / MMS
- Call routing flexibility per number, user, department, hunt group, queue, or location
- Auto Attendant
- Hunt Groups – ring all, ring order
- Flexible Schedules / Time of Day Call Routing; main #, individual #s, auto attendant, hunt groups
- Afterhours Call Routing to Your On-Call Support Staff
- Afterhours Call Forward to Answering Service
- Voicemail to Email
- Voicemail Transcription
- Voicemail Text Notification
- ‘Local’ Phone #s in Remote Locations
- Call Recording
- Multi-Site Support / WFH Support
- Music / Messages On Hold
- Call Reports; main #, individual #s, auto attendant activity, hunt groups
- Calling Line ID / Calling Name ID
- Predefined ‘Other’ Holidays / Partial Day Holidays
- Electronic Fax
- Automatic Call Failover
- HP/Poly desk phones, Yealink desk phones, No phones
- Self-Administration plus Unlimited Live Support
Call 6-1-1 for Unlimited Support!
Our Communications Concierge Team is here to help!
NONprofits of AMERICA
The United States is home to approximately 1.9 million registered nonprofit and philanthropic organizations 1. These organizations play a vital role in addressing community needs in human services, healthcare, and education. They enhance quality of life through their support of arts, cultural, and faith-based institutions, and are essential partners in environmental protection efforts. Nonprofits also foster social connection and promote civic participation.
3 Quick Facts about Nonprofits:
- Nonprofits are the most trusted institutions in the United States.
- They are the third largest private employer sector.
- They are economic drivers, adding up to $1.5 trillion to the economy annually, contributing over 5% of America’s GDP.
1 : Source: Internal Revenue Service, 2025
2 Major Challenges for Nonprofits
- Volunteering: Volunteers usually cannot replace professional staff, however many Nonprofits rely on them to fill important roles. But formal volunteering has decreased in recent years. The beginning of the COVID-19 pandemic disrupted volunteering. Although volunteering rebounded afterward, fewer people reported formal volunteering in 2023 (28%) than in 2017 or 2019 (30%), and those people also volunteered fewer hours (Schlachter & Marshall,2024).
- Funding: Nonprofits are closely associated with donations, but they engage in other activities to fund themselves, including membership dues, fees for program services, gifts, grants, investment income, and royalties. However, they always face significant funding challenges, like reliance on unpredictable grants, government funding disruptions, and restrictions on how funds can be utilized.
Vantage has long standing associations with Nonprofits. Currently, around 5% of our customer base are Nonprofits. We offer attractive programs to Nonprofits regularly and have also participated in events to help them in revenue earning opportunities. We are committed to continue our endeavors and encourage you to refer us to more of such associations with Nonprofits.
Refer a friend, reap a reward!
Email customerreferrals@vantageunified.com if you know any company who could benefit from our VoIP business solutions.
For your referral, we will credit your Vantage account with an amount equal to 1 month fee of the referred, new Vantage client (up to a max of 5 months credit). We award the referring individual with an Amazon gift card of $25 – $250 (based on the size of the referred). The individual has to be approved by your management to qualify for the award.
